These Terms and Conditions govern your use of Flourish's website and the purchase of products from www.flourish.eco. By placing an order with us, you agree to abide by these Terms. Please read them carefully before completing your purchase.
1. Delivery
1.1 Delivery Charges
Delivery charges are outlined on our [Delivery Info] page and may vary depending on your location and the size or type of product ordered. Please review this information at checkout for an accurate delivery cost.
1.2 Delivery Address
It is your responsibility to ensure that the delivery address provided at the time of purchase is accurate and complete. We cannot be held liable for any loss, damage, or misdelivery caused by incorrect or incomplete address information. Please ensure that you select the correct address for both shipping and billing.
1.3 Delivery Timeframe
While we aim to process and dispatch all orders within the quoted time frame, delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, including but not limited to weather, courier delays, or stock issues. If your delivery is delayed, we will notify you as soon as possible and provide an updated delivery estimate.
1.4 Risk and Ownership
Ownership of the goods transfers to you once the goods have been successfully delivered to the address specified in your order and payment has been received in full. Upon delivery, the goods become your responsibility. We are not liable for any loss or damage once the goods have been delivered as per the instructions provided.
1.5 Damaged or Defective Goods
If your goods arrive in an unacceptable condition (e.g., damaged or defective), please notify us within 14 days of receiving the order. To assist us in processing your claim, please provide clear photos of the issue. We will work with you to resolve the problem, either through a replacement or refund (subject to availability).
2. Returns and Refunds
2.1 Eligibility for Returns
We want you to be satisfied with your purchase. If you receive a product that is defective, damaged, or not as described, we offer a refund or replacement, subject to stock availability.
2.2 Return Process
To initiate a return or refund, please notify us as soon as the issue is identified, and provide photographic evidence of the defect or damage. Returns must be completed within 14 days from the delivery date.
2.3 Refunds
Refunds will be issued for the cost of the product only, excluding any shipping or handling charges unless the return is due to an error on our part (e.g., damaged or incorrect items). Refunds will be processed to the original payment method once the returned product has been received and inspected.
2.4 Non-Refundable Items
We cannot accept returns or offer refunds for the following:
- Products that have been altered, used, or modified after delivery.
- Items that show signs of damage caused by misuse, accidents, or normal wear and tear.
2.5 Return Shipping Costs
If the product is defective or we made an error in fulfilling your order, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping expenses.
3. Payment
3.1 Pricing
All prices are quoted in £ and include applicable taxes unless otherwise specified. We reserve the right to change prices at any time, but any price changes will not affect orders that have already been placed.
3.2 Accepted Payment Methods
We accept payment via Stripe for credit/debit cards and PayPal. Full payment is required before we process and dispatch your order.
4. Use of Goods
The products sold on this website are for personal use only. By purchasing from Flourish you agree not to resell or distribute our products for commercial purposes unless explicitly authorised by us.
5. Limitation of Liability
5.1 Limitation of Liability
To the fullest extent permitted by law, Flourish will not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products, or from any products that have been altered, misused, or damaged after delivery.
5.2 Maximum Liability
In any case, our total liability will not exceed the total amount paid for the specific product in question.
6. Intellectual Property
6.1 Ownership of Content
All content on this site, including but not limited to logos, images, product designs, and text, is owned by Flourish or licensed to us and is protected by copyright and other intellectual property laws. You may not use, copy, or reproduce any of this content without our prior written consent.
7. Privacy and Data Protection
7.1 Privacy Policy
We are committed to protecting your privacy. By using this website and placing an order, you consent to the collection and use of your personal data in accordance with our Privacy Policy.
8. Governing Law and Dispute Resolution
8.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
8.2 Dispute Resolution
We strive to resolve any disputes amicably. In the event of a dispute, we encourage you to contact us directly. If a resolution cannot be reached, any disputes will be resolved through binding arbitration or mediation, as governed by the applicable laws of the United Kingdom.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at hello@flourish.eco.
Effective Date:23/11/24